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Children's, Boys, Girls, Toddler & Baby shoes 4 less 4 your little ones! |
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| Our Refund &
Replacement Shoe Policy |
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We offer a 14 day refund
policy
A full refund for the cost of the shoes (less a
£1 restocking fee for each pair returned) will
be issued if they are returned back to us
(unfortunately at your cost) within 14 days and
in the same condition as when we sent them out.
Shoes returned after this period and/or in worse
condition will not qualify for any refund.
If a replacement pair of shoes is required
(because the originals did not fit) then an
additional £2.00 for the first pair and £1.50
for subsequent pairs is required to cover extra
postage & packing (UK) - for overseas charges
please contact us.
If replacement shoes are a result of a
manufacturing fault with the original pair -
these will be supplied free of charge.
Returning Shoes
Please email us to let us know you are returning
shoes for a refund/exchange. We will then email
you the details. Please ensure you put a copy of
your paypal payment or relevant paperwork in
with the shoes you are returning so we know who
they are from!
You are responsible for return postage costs so
please obtain a proof of posting. If the product
is faulty we will refund the cost of postage.
The above is in addition to your statutory
rights, which remain unaffected, but we shall
not be liable to you or any third party for any
indirect or consequential loss or damage.
Lost Parcel Policy
We cannot accept responsibility for lost
parcels. But all shoes are posted first class in
the UK (Airmail overseas) and a certificate of
posting & receipt will always be obtained by us.
In the rare event that a parcel does go missing,
you will need to file a claim against the post
office.
We will, however, be happy to forward all
information (receipt / certificate) on request,
to the post office, along with all relevant
Paypal or other payment details to help with
your claim.
We also cannot be held responsible if details of
your address on your Paypal account are out of
date which results in a parcel being sent to the
wrong address.
How to return an item
You may return any products you have purchased
within 14 days of delivery for any reason
(including if you have simply changed your
mind). In order to claim a refund, returned
goods must be in their original packaging and in
the same condition as when dispatched by
Designer Shoes For Kids
Contact us to let us know you'd like to return a
item -
info@shoesforkids.co.uk
Return the items by royal mail via your local
post office. Please ask for a proof of posting
Once we receive the shoes in a satisfactory
condition, we shall refund the cost of the goods
minus the postage charge (subject to a £1
restocking fee), to the original account
charged. Refunds will be paid as soon as
possible, usually within 48 hours.
Customers are liable for the cost of returning
shoes back to us.
Please remember to put a copy of your PayPal
payment or relevant paperwork in with the shoes
you are returning so we know who they are from!
Postage costs will only be refunded if the goods
received were incorrect, faulty or damaged on
receipt, and photographic evidence may be
required to support a claim.
We will not refund postage on orders returned
"Not Called For" by Royal Mail. |
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