We want you to be happy with your purchase from Shoesforkids. If, for any reason, you aren't then we want to know so please email us at info@shoesforkids.co.uk

• Contact us to let us know you'd like to return a item - info@shoesforkids.co.uk
• Return the items by royal mail via your local post office. Please ask for a proof of posting
• Once we receive the shoes in a satisfactory condition, we shall refund the cost of the goods minus the postage charge (subject to a £1 restocking fee), to the original account charged. Refunds will be paid as soon as possible, usually within 48 hours.
• Customers are liable for the cost of returning shoes back to us.

Please remember to put a copy of your paypal payment or relevant paperwork in with the shoes you are returning so we know who they are from!

Postage costs will only be refunded if the goods received were incorrect, faulty or damaged on receipt, and photographic evidence may be required to support a claim.

We will not refund postage on orders returned "Not Called For" by Royal Mail.

A full refund for the cost of the shoes (less a £1 restocking fee for each pair returned) will be issued if they are returned back to us (unfortunately at your cost) within 14 days and in the same condition as when we sent them out. 

Shoes returned after this period and/or in worse condition will not qualify for any refund.

If a replacement pair of shoes is required (because the originals did not fit) then an additional £2.00 for the first pair and £1.50 for subsequent pairs is required to cover extra postage & packing (UK)  - for overseas charges please contact us.

If replacement shoes are a result of a manufacturing fault with the original pair - these will be supplied free of charge.

You are responsible for return postage costs so please obtain a proof of posting. If the product is faulty we will refund the cost of postage. The above is in addition to your statutory rights, which remain unaffected, but we shall not be liable to  you or any third party for any indirect or consequential loss or damage.

In the rare event that a parcel does go missing, you will need to file a claim against the post office. 

We will, however, be happy to forward all information (receipt / certificate) on request, to the post office, along with all relevant Paypal or other payment details to help with your claim.

We also cannot be held responsible if details of your address on your Paypal account are out of date which results in a parcel being sent to the wrong address.