A full refund for the cost of the shoes (less a £1 restocking fee for each pair returned) will be issued if they are returned back to us (unfortunately at your cost) within 14 days and in the same condition as when we sent them out. 

Shoes returned after this period and/or in worse condition will not qualify for any refund.

If a replacement pair of shoes is required (because the originals did not fit) then an additional £2.00 for the first pair and £1.50 for subsequent pairs is required to cover extra postage & packing (UK)  - for overseas charges please contact us.

If replacement shoes are a result of a manufacturing fault with the original pair - these will be supplied free of charge.

Please email us to let us know you are returning shoes for a refund/exchange. We will then email you the details. Please ensure you put a copy of your paypal payment or relevant paperwork in with the shoes you are returning so we know who they are from!

In the rare event that a parcel does go missing, you will need to file a claim against the post office. 

We will, however, be happy to forward all information (receipt / certificate) on request, to the post office, along with all relevant Paypal or other payment details to help with your claim.

We also cannot be held responsible if details of your address on your Paypal account are out of date which results in a parcel being sent to the wrong address.