Shoes For Kids

Our Polices, Terms & Conditions

Delivery Information

We post via Royal Mail 24 or 48 Tracked in the UK (please note these are not a guaranteed service and are subject to Royal Mail terms and conditions). Orders placed by 12 noon are usually dispatched the same day (Monday – Friday) wherever possible. We aim to keep you informed via email of the progress of your order. If you require an update at any stage though, please do not hesitate to contact us.

 

UK Next-Day Delivery (Royal Mail Restrictions Apply)

If order is received before 12 noon it will leave the same day for next working day delivery (subject to stock availability). Any problems we will let you know as soon as possible. Please note: We do not post on a Saturday so orders after c12 noon on Friday will be posted on the Monday following.

 

We Offer A 14 Day Refund Policy

A full refund for the cost of the shoes will be issued if they are returned back to us (unfortunately at your cost) within 14 days and in the same condition as when we sent them out.

Shoes returned after this period and/or in worse condition will not qualify for any refund.

If a replacement pair of shoes is required (because the originals did not fit) contact us regarding an exchange. If replacement shoes are a result of a manufacturing fault with the original pair – these will be supplied free of charge.

 

Returns, Exchanges & Refunds

We want you to be happy with your purchase from Shoesforkids. If, for any reason, you aren’t then we want to know so please email us at –

 

How To Return An Item

You may return any products you have purchased within 14 days of delivery for any reason (including if you have simply changed your mind). In order to claim a refund, returned goods must be in their original packaging and in the same condition as when dispatched by Shoes for kids.

  • Contact us to let us know you’d like to return an item –
  • Return the items by royal mail standard post or a reputable courier should you prefer. Please ask for a proof of posting
  • Once we receive the shoes in a satisfactory condition, we shall refund the cost of the goods minus the postage charge to the original account charged. Refunds will be paid as soon as possible, usually within 48 hours.
  • Customers are liable for the cost of returning shoes back to us.

Please remember to put a copy of your payment or relevant paperwork in with the shoes you are returning so we know who they are from!

Postage costs will only be refunded if the goods received were incorrect, faulty or damaged on receipt, and photographic evidence may be required to support a claim.

We will not refund postage on orders returned “Not Called For” by Royal Mail.

You are responsible for return postage costs so please obtain a proof of posting. If the product is faulty we will refund the cost of postage. The above is in addition to your statutory rights, which remain unaffected, but we shall not be liable to you or any third party for any indirect or consequential loss or damage.

NOTE: There is an administration charge of £3 if the item(s) is received after 14 days but within 28 days of receipt.

 

How Long Do Refunds Take?

Once we receive the shoes in a satisfactory condition, we shall refund the cost of the goods minus the postage charge to the original account charged. Refunds will be paid as soon as possible, usually within 48 hours. Customers are liable for the cost of returning shoes back to us. Please remember to put a copy of your order details in with the shoes you are returning so we know who they are from!

Postage costs will only be refunded if the goods received were incorrect, faulty or damaged on receipt, and photographic evidence may be required to support a claim.

We will not refund postage on orders returned “Not Called For” by Royal Mail.

If you have made payment by debit or credit card, refunds will generally take 1-2 business days to appear in your account.

If you have made payment through an existing balance on Paypal, refunds will generally take 5-7 business days to appear in your Paypal account.

If you have made payment through a debit or credit card or bank transfer through Paypal, refunds will take up to 30 days to appear in your account.

 

Lost Parcel Policy

We cannot accept responsibility for lost parcels. But all shoes are posted Royal Mail Tracked in the UK (Airmail overseas) and a certificate of posting & receipt will always be obtained by us.

In the rare event that a parcel does go missing, you will need to file a claim against the post office.

We will, however, be happy to forward all information (receipt /certificate) on request, to the post office, along with all relevant payment details to help with your claim.

We also cannot be held responsible if details of your address on your PayPal account are out of date which results in a parcel being sent to the wrong address.

 

Privacy Policy

Important Information

This Privacy Notice aims to give you information on how we collect and process your personal data using this website, including any data you may provide through this website when you purchase a product or otherwise interact with us.

Who we are

Shoesforkids Limited is a company registered in England and Wales (company number 6965640).

When you use our services, you’ll share some information with us. We want to be upfront about the information we collect, how we use it, who we share it with and the choices we give you to control, access and update your information. For the purposes of data protection legislation, we are the data controller of your personal data.

The personal information we collect and use

Information collected by us

If you have registered with us, or ordered items from us, we will have your email address, telephone number, postal address and the method you chose to make your purchase with.

In addition, our servers, logs, and other technologies automatically collect certain information (see below) to help us administer, protect, and improve our services; analyse usage; and improve users’ experience. We DO NOT share personal information with anyone else.

Information we collect automatically

Cookies: We may use cookies and other technologies such as web beacons, web storage and unique advertising identifiers to collect information about your activity, browser and device. This data helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. If you prefer, you can remove or reject browser cookies through the settings on your browser or device. However, rejecting or removing cookies could affect the availability and functionality of our services.

Device information: We may also collect information about your device each time you use a site. If you have an account with us, we may collect information from or about the computers, phones or other devices where you log into our services. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Here are some examples of the device information that we collect:

  • Attributes such as the operating system and hardware version.
  • Browser type and IP address

Log information: We also collect log information when you use our website. That information includes, among other things:

  • Details about how you’ve engaged with us.
  • Device information, such as web browser type and language.
  • Access times.
  • Pages viewed.
  • IP address.
  • Identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
  • Pages you visit before or after navigating to our website.

How we use your personal information

We use your information in several different ways. The grid below set this out in detail, showing what we do, and why we do it.

Name and contact details – to deliver your purchase to you, performance of a contract, send you service messages by email or text, such as order updates, send you information by email about our new products or services,

Payment information (we don’t store this information) to take payment and give refunds, contact history with Shoesforkids e.g via email or on social media, provide customer service and support

Who we share your personal information with

We share your data with the following categories as an essential part of being able to provide our services to you:

  • Companies that get your order to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

We will NOT share your personal information with any other third party.

How long your personal information will be kept

We will hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Control over your information

Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include rights to:

  • be informed about how your personal information is being used (hopefully this privacy policy explains it all)
  • access the personal information we hold about you
  • request that we transfer elements of your data to another service provider
  • request us to correct any mistakes in your information which we hold
  • request the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured format
  • stop any direct marketing

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information. If you are not happy with how Shoesforkids manages your personal data, you have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.

Changes to this privacy notice

This privacy notice was published on 24/05/2018 and last updated on 24/05/2018.

Any changes we make to this notice will be posted on this page.

How to contact us

If you wish to contact us please send an email to info@shoesforkids.co.uk

 

Sales Terms & Conditions

Shoesforkids Limited is registered in England VAT no. GB 281 0004 53. We reserve the right to refuse/accept any order in whole or part All orders are subject to availability All descriptions & specifications are subject to change without notice. Shoesforkids has made every effort to reproduce colours on the site as accurately as possible. However, exact colour matches are not possible over the internet and therefore actual colours may differ from what you see on screen. If you are not satisfied with the colour of the product you have received, we operate a returns policy. Children’s shoes are not subject to VAT in the UK. The prices are subject to change without notice. Delivery will be made to the address specified in your payment. Delivery is made by Royal Mail. For delivery charges, please see our postal rates. Title in the goods shall not pass to you until we have received full monies owed by you. All risk of loss or damage shall pass to you upon delivery. Shoesforkids reserves the right to alter these terms and conditions from time to time by posting new ones on this website. This does not affect your statutory rights. Please note that customers outside the EU may incur local taxes and import duties, which may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed.

 

Customer Complaints

We aim to offer an efficient and courteous service to our customers. It is our policy to acknowledge all orders and notify you upon despatch. If our service falls below that to which you have a right to expect, or you have any suggestions for the improvement of this site, please contact us.

If you are unhappy with the service you receive from Shoesforkids, please contact us immediately in order that we can rectify the situation. All emails will be responded to within 3 days. We will also keep you informed of everything we are doing to correct the situation until the problem has been resolved.

Copyright © 2018 Shoes For Kids Limited (trading as Shoesforkids)