Shoes For Kids

Our Polices, Terms & Conditions

Delivery Information

We post via Royal Mail 24 or 48 Tracked in the UK (please note these are not a guaranteed service and are subject to Royal Mail terms and conditions). Orders placed by 12 noon are usually dispatched the same day (Monday – Friday) wherever possible. We aim to keep you informed via email of the progress of your order. If you require an update at any stage though, please do not hesitate to contact us.

 

UK Next-Day Delivery (Royal Mail Restrictions Apply)

If order is received before 12 noon it will leave the same day for next working day delivery (subject to stock availability). Any problems we will let you know as soon as possible. Please note: We do not post on a Saturday so orders after c12 noon on Friday will be posted on the Monday following.

 

We Offer A 14 Day Refund Policy

A full refund for the cost of the shoes will be issued if they are returned back to us (unfortunately at your cost) within 14 days and in the same condition as when we sent them out.

Shoes returned after this period and/or in worse condition will not qualify for any refund.

If a replacement pair of shoes is required (because the originals did not fit) contact us regarding an exchange. If replacement shoes are a result of a manufacturing fault with the original pair – these will be supplied free of charge.

 

Returns, Exchanges & Refunds

We want you to be happy with your purchase from Shoes For Kids. If, for any reason, you aren’t then we want to know so please email us at –

 

How To Return An Item

You may return any products you have purchased within 14 days of delivery for any reason (including if you have simply changed your mind). In order to claim a refund, returned goods must be in their original packaging and in the same condition as when dispatched by Shoes for kids.

  • Contact us to let us know you’d like to return an item –
  • Return the items by royal mail standard post or a reputable courier should you prefer. Please ask for a proof of posting
  • Once we receive the shoes in a satisfactory condition, we shall refund the cost of the goods minus the postage charge to the original account charged. Refunds will be paid as soon as possible, usually within 48 hours.
  • Customers are liable for the cost of returning shoes back to us.

Please remember to put a copy of your payment or relevant paperwork in with the shoes you are returning so we know who they are from!

Postage costs will only be refunded if the goods received were incorrect, faulty or damaged on receipt, and photographic evidence may be required to support a claim.

We will not refund postage on orders returned “Not Called For” by Royal Mail.

You are responsible for return postage costs so please obtain a proof of posting. If the product is faulty we will refund the cost of postage. The above is in addition to your statutory rights, which remain unaffected, but we shall not be liable to you or any third party for any indirect or consequential loss or damage.

NOTE: There is an administration charge of £3 if the item(s) is received after 14 days but within 28 days of receipt.

 

How Long Do Refunds Take?

Once we receive the shoes in a satisfactory condition, we shall refund the cost of the goods minus the postage charge to the original account charged. Refunds will be paid as soon as possible, usually within 48 hours. Customers are liable for the cost of returning shoes back to us. Please remember to put a copy of your order details in with the shoes you are returning so we know who they are from!

Postage costs will only be refunded if the goods received were incorrect, faulty or damaged on receipt, and photographic evidence may be required to support a claim.

We will not refund postage on orders returned “Not Called For” by Royal Mail.

If you have made payment by debit or credit card, refunds will generally take 1-2 business days to appear in your account.

If you have made payment through an existing balance on Paypal, refunds will generally take 5-7 business days to appear in your Paypal account.

If you have made payment through a debit or credit card or bank transfer through Paypal, refunds will take up to 30 days to appear in your account.

 

Lost Parcel Policy

We cannot accept responsibility for lost parcels. But all shoes are posted Royal Mail Tracked in the UK (Airmail overseas) and a certificate of posting & receipt will always be obtained by us.

In the rare event that a parcel does go missing, you will need to file a claim against the post office.

We will, however, be happy to forward all information (receipt /certificate) on request, to the post office, along with all relevant payment details to help with your claim.

We also cannot be held responsible if details of your address on your PayPal account are out of date which results in a parcel being sent to the wrong address.

 

Privacy Policy

We are an independent family company. Our privacy policy is simple – we do not share information with anyone.

We are committed to protecting your privacy. We will only collect information that you give at the time of ordering (in accordance with the Data Protection Act 1998).

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us.

Your details WILL NOT be passed on to anyone else. We may, however, periodically email you with information relating to this website or any forthcoming affiliated sites. If you wish to be removed from our mailing list at any time just email us.

For security all credit card transactions are handled via a secure server and processed by PayPal. Shoes For Kids have no access to your credit card details.

The above term and conditions do not affect your statutory rights.

If you have any further queries relating to our site, please contact us.

Many thanks for visiting

 

Sales Terms & Conditions

Shoes For Kids is registered in England VAT no. GB 937 8852 65 We reserve the right to refuse/accept any order in whole or part All orders are subject to availability All descriptions & specifications are subject to change without notice. Shoes For Kids has made every effort to reproduce colours on the site as accurately as possible. However, exact colour matches are not possible over the internet and therefore actual colours may differ from what you see on screen. If you are not satisfied with the colour of the product you have received, we operate a returns policy. Children’s shoes are not subject to VAT in the UK. The prices are subject to change without notice. Delivery will be made to the address specified in your payment. Delivery is made by Royal Mail. For delivery charges, please see our postal rates. Title in the goods shall not pass to you until we have received full monies owed by you. All risk of loss or damage shall pass to you upon delivery. Shoes For Kids reserves the right to alter these terms and conditions from time to time by posting new ones on this website. This does not affect your statutory rights. Please note that customers outside the EU may incur local taxes and import duties, which may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed.

 

Customer Complaints

We aim to offer an efficient and courteous service to our customers. It is our policy to acknowledge all orders and notify you upon despatch. If our service falls below that to which you have a right to expect, or you have any suggestions for the improvement of this site, please contact us.

If you are unhappy with the service you receive from Shoes For Kids, please contact us immediately in order that we can rectify the situation. All emails will be responded to within 3 days. We will also keep you informed of everything we are doing to correct the situation until the problem has been resolved.

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